Question 1

What location is Bridge Street Exchange?

Accepted Answer

Bridge Street Exchange is located at Bridge St, Cardiff CF10 2TJ, conveniently close to top universities, transport links, green spaces, as well as cafes, restaurants, bars, clubs, and Cardiff Castle.

Question 2

Why is Bridge Street Exchange a great place for students?

Accepted Answer

Bridge Street Exchange is located in the heart of Cardiff, just a 6-minute walk from the University of South Wales, 16 minutes from Cardiff University, and 27 minutes by bus from Cardiff City University. The bustling city center is only a 7-minute walk away, giving you access to various shops, restaurants, bars, and entertainment. Additionally, several bus stops are right at your doorstep, connecting you well to other parts of the city. Queen Street and Cathays train station are also easily reachable within a few minutes by foot or bike, making travel to other parts of the UK convenient.

Question 3

What amenities does Bridge Street Exchange offer?

Accepted Answer

The apartments feature a games room, rooftop terrace, study room, karaoke room, lounge, communal kitchen, outdoor courtyard, bike store, and laundry facilities. Services include all-inclusive bills, high-speed Wi-Fi, broadband, property insurance, CCTV, security team, and on-site resident team.

Question 4

What room types does Bridge Street Exchange offer?

Accepted Answer

Bridge Street Exchange provides 477 bedrooms in 25 high-rise buildings near Cardiff city center, featuring stylish studios and modern en-suites. A variety of floor plans are available with different sizes and amenities, with some studios offering free double occupancy. All rooms come with high-quality furniture, ample storage space, comfortable beds, dedicated study areas, and bathrooms.

Question 5

What is included in the rent?

Accepted Answer

Bridge Street Exchange offers worry-free living costs for students, which include heating, electricity, contents insurance, and Wi-Fi.

Question 6

What attractions are nearby the apartments?

Accepted Answer

A 12-minute walk from the apartments leads you to Cardiff Castle, 10 minutes to Bute Park, 5 minutes to St David's Dewi Sant shopping center and Castle Street, 7 minutes to Cardiff Museum, and 12 minutes to Gorsedd Gardens.

Question 7

Can I cancel my booking?

Accepted Answer

We have a 5-day cooling-off policy. This means that if you need to cancel within 5 days of signing the lease and have not moved in, you can cancel. After the cooling-off period, you can still cancel under specific circumstances, such as if your UK visa is rejected or you do not meet the entry requirements for your chosen university. You just need to provide your UCAS notification or visa rejection documents within 72 hours of receiving the relevant notice. If you find a suitable replacement tenant, you can transfer the lease to them, and we will assess their qualifications before allowing them to take over your lease.

Question 8

How can I find out who I will be living with?

Accepted Answer

For privacy reasons, we do not disclose residents' names. However, you can find out who you will be living with through the resident group shared before your move-in, or you can ask your accommodation team for information such as gender, year, and school.

Question 9

When can I move in?

Accepted Answer

About two months before your scheduled move-in date, you can book a suitable time for your move. If you have specific accessibility needs or travel issues, please let us know at this time. If you need to move in early, we can also help arrange it—just contact your accommodation team, and they will inform you of the available times and costs.

Question 10

Do I need to pay a deposit?

Accepted Answer

Unlike many other accommodation providers, we do not require a deposit to secure your booking. We only ask you to pay the rent in advance, which will be deducted from your first rent payment. You could say it's a little gift for yourself, and you'll appreciate it when September comes!

Question 11

What should I do if I have special requirements?

Accepted Answer

We offer permanent accessible rooms that meet special requirements as well as temporary adaptable rooms. If you need more information, please contact the accommodation team directly.

Question 12

What should I do if my student loan is delayed?

Accepted Answer

If your student loan payments are delayed, please contact the accommodation team at your location for advice.

Question 13

How do I pay my rent?

Accepted Answer

You can pay by logging into the Concurrent Portal using your reference number and password. Payment methods include direct debit or bank transfer.

Question 14

How should I pay my rent as an international student?

Accepted Answer

As an international student, you can pay your rent via bank transfer (Transfermate) or credit card (note that credit card payments may incur transaction fees). For more information, please refer to your booking documents or contact the accommodation team.

Question 15

Can I bring pets?

Accepted Answer

While we love pets, unfortunately, pets are not allowed in the accommodation areas unless they are registered service animals.

Question 16

Does my room include bedding and other items?

Accepted Answer

Our rooms are empty, and you can arrange them according to your needs. If you need bedding or kitchenware, we partner with unikitout.com, where you can directly purchase the items you need with home delivery. Use code NOW10 for a 10% discount.

Question 17

Can I have friends stay in my room?

Accepted Answer

You can invite friends to stay, but each resident can only have one overnight guest at a time, and they cannot stay for more than two consecutive nights. This is provided that these activities do not disturb other residents.

Question 18

Will my apartment be cleaned?

Accepted Answer

When you arrive, we will ensure that your student room and shared areas are spotless. After that, cleaning responsibilities lie with you. If you need assistance, feel free to reach out to the accommodation team.

Question 19

What should I do if there's a problem in my room?

Accepted Answer

If your room requires maintenance, you can submit a repair request through the Concurrent App, and the accommodation team will address your issue as soon as possible.

Question 20

Can I smoke in the dormitory?

Accepted Answer

All our student accommodation areas prohibit smoking; you can smoke outside the building or in the designated smoking area in the courtyard.

Question 21

How do I connect to the internet?

Accepted Answer

Connecting to the internet is easy: after arrival, simply connect your device to the wireless network. If needed, you can also use an Ethernet cable to connect your device to the wall socket in your room.

Question 22

What am I not allowed to do in the accommodation?

Accepted Answer

For health and safety reasons, we do not allow the use of candles, oil burners, fryers, or any appliances that do not comply with UK standards and regulations. Electric scooters or similar devices are also prohibited. Please do not bring these items into the dorm.

Question 23

Who will enter my room?

Accepted Answer

We conduct room inspections three times a year and perform health and safety checks at irregular intervals, giving you at least 24 hours' notice beforehand.

Question 24

What are the dimensions of my small double bed?

Accepted Answer

A small double bed (also known as a 3/4 bed) is approximately 120 cm wide and 190 cm long.

Question 25

Can I bring a rice cooker or electric pressure cooker?

Accepted Answer

Sorry, we do not allow rice cookers or electric pressure cookers because their high voltage may pose safety risks.

Question 26

Is there an airport pickup service?

Accepted Answer

We do not offer an airport pickup service, but our accommodation locations are well-connected, allowing you to easily take buses, trains, or taxis. If you need help arranging transportation, feel free to contact the accommodation team.

Question 27

What should I do if I need to move out before the lease ends?

Accepted Answer

If you need to move out early, we may offer a lease takeover option, and it's best to contact the accommodation team directly for the latest information.

Question 28

Can I receive packages?

Accepted Answer

Depending on your location, your mail may be delivered right to your door (via Royal Mail), or you may need to collect it from a nearby mailbox. Larger packages can be sent to the reception, but we are not responsible for any lost or damaged packages.

Question 29

Can I/my friends park at the dormitory?

Accepted Answer

Most of our dorms do not have designated visitor parking, but there are parking lots in the vicinity. Please contact the team at your chosen accommodation for more parking information.

Question 30

How do I do laundry?

Accepted Answer

All dorms have self-service laundries equipped with washing machines and dryers. You can pay per use through an app for these facilities.

Bridge Street Exchange

Offer Details(2)

Basic Info

Amenities & Services

Price Trend

Floor Plan

Cardiff Bridge Street Exchange All Room Types

Studio

Standard Studio

Sky View Exclusive

Standard Plus Studio

Terrace Studio

Classic Studio

Classic Plus Studio

Deluxe Studio

Deluxe City View Studio

Deluxe Plus Studio

Superior Studio

Superior Plus Studio

Platinum Studio

Platinum Plus Studio

Bronze Studio (Accessible)

Bronze Studio

Silver Studio

Gold Studio

Gold Plus Studio (Cardiff Bay South View)

Gold Plus Studio (City View)

En-suite

Superior Plus En Suite

Platinum En Suite

Platinum Plus En Suite

Platinum Cozy En Suite

Sky View En Suite

Principality En Suite

Deluxe Plus En Suite

Superior En Suite

Platinum En Suite (Top Floors, Stadium or Cardiff Castle View)

Platinum En Suite (High Floors, City View)

Gold En Suite (High Floors)

Gold En Suite (Mid Floors)

Platinum En Suite (Top Floors, City View)

Platinum En Suite (Top Floors, Stadium View)

Bronze En Suite (Social Cluster)

Bronze En Suite (Compact Cluster)

Silver En Suite

Cost Breakdown

Rent Includes

Apartment Regulations

How to refund a deposit

How to renew the lease

How to cancel a lease

How to sublet

FAQ

Guest Reviews

Map

Premium Listings

Submit Enquiry

Top Universities