Question 1

Does the rent at Canterbury Student Manor include utilities?

Accepted Answer

Yes, the rent at Canterbury Student Manor is all-inclusive, covering water, electricity, internet fees, and property insurance. Your monthly rent includes all essential services with no hidden fees.

Question 2

Is there an age limit for students booking apartments?

Accepted Answer

The apartment only accepts booking applications from students aged 18 and over, and must be full-time students.

Question 3

Which university is closest to Canterbury Student Manor?

Accepted Answer

The nearest university to Canterbury Student Manor is Canterbury Christ Church University, only a 6-minute walk away.

Question 4

Can I bring my own cooking appliances, such as a rice cooker?

Accepted Answer

No, for health and safety reasons, the apartment does not allow you to use your own electric cooking devices.

Question 5

Is there WiFi in the apartment?

Accepted Answer

Yes, the apartment provides WiFi, and its cost is included in the rent.

Question 6

Can the apartment provide female-only rooms?

Accepted Answer

The apartment can provide female-only rooms, but it cannot guarantee availability. You are advised to contact the advisor for more information.

Question 7

Is there always staff available in the apartment?

Accepted Answer

Staff standard office hours are from 10 AM to 5 PM. There will also be emergency contacts available for assistance during off-hours.

Question 8

What is the due date for rent payment?

Accepted Answer

Students can find the rent payment deadline in their apartment account, and it is also stated in the contract. It is advised to download a PDF version of the contract for personal records.

Question 9

How can I pay for the rent?

Accepted Answer

Students can log into their apartment account and pay rent online using a Visa or Master credit card. Alternatively, they can also remit payments offline.

Question 10

I have a special promotion for the apartment during booking; how can I redeem it?

Accepted Answer

Please refer to the promotional details provided by the apartment during your booking and follow those guidelines for redemption. If you are unsure, consult your booking advisor or customer service representative.

Question 11

Can I choose my roommate?

Accepted Answer

If you are booking as a group, you can apply directly at awehome.com, and professional advisors can help you find suitable rooms. If you are not booking as a group, you can still tell the advisor your roommate preferences, and they will assist you in finding a suitable roommate.

Question 12

Can I check in early?

Accepted Answer

If you wish to check in early, please contact your advisor. Early check-in can be arranged if there are available rooms for the relevant lease term, and you agree to the additional rent.

Question 13

Do I need to pay council tax?

Accepted Answer

If you are a qualified full-time student, you will be exempt from paying council tax. You must provide proof to the apartment to confirm your full-time student status.

Question 14

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment outside of working hours, it's best to notify in advance for check-in arrangements.

Question 15

How do I receive my access card?

Accepted Answer

After completing the check-in process at the front desk, you can pick up your access card from the apartment reception.

Question 16

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, your access card may only be collected by you.

Question 17

Can I keep pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 18

How do I report a repair?

Accepted Answer

You can report maintenance issues using the apartment's software. If there is no app for the apartment, you can report issues at the front desk.

Question 19

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartments, and there are smoke detectors installed. If you need to smoke, please ask the apartment reception for the designated smoking area.

Canterbury Student Manor

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