Question 1

What is the deadline for paying rent?

Accepted Answer

Please log in to your apartment's Student Portal and click on payment to view the relevant information. Ensure to pay before the due date.

Question 2

How can I pay the rent?

Accepted Answer

To pay your rent, log into your apartment's Student Portal and click on payment to check the deadline. You can pay online using Visa/Master cards. Please ensure that the card type is one of the following: Mastercard/Visa/Visa Debit/Visa Electron, and double-check your account details to ensure sufficient balance and support from your bank. 2. Bank transfer: Contact the apartment for the account details with the guidance of an advisor, then complete the payment through your bank. Remember to include your name and ID for identification purposes, and note that wire transfers may take several business days to process, so please arrange payment in advance. 3. Phone payment: Call the apartment and provide your account information to complete payment. 4. On-site payment: Students already present locally before the rent due date can opt to pay directly at the apartment front desk.

Question 3

Can rent be paid in installments?

Accepted Answer

Frseh apartments typically allow rent to be paid in four installments.

Question 4

Due to a delay, I've inquired about the Flexible Booking Policy; when should I pay the rent?

Accepted Answer

The Flexible Booking Policy is reviewed on a case-by-case basis, hence there is no uniform standard for payment. Please confirm the amount and payment deadline with the apartment after successfully applying for the policy.

Question 5

How do I pay the deposit? Will it be refunded?

Accepted Answer

The deposit will be available for payment 10 days before the contract starts. The amount and requirement for the deposit vary by apartment. Please log into your payment portal to check if a deposit is needed, and the amount. Upon moving out, the apartment will determine the refund amount based on the condition of the room.

Question 6

Is the deposit I paid when booking my deposit? How will it be refunded?

Accepted Answer

The deposit is a security deposit and does not offset the rent. After booking, your deposit will be held by a third-party management until your check-out at the end of the lease, and will be refunded based on the condition of the room (significant damage may lead to deductions, so please report any repairs promptly).

Question 7

How do I redeem the special offers available at the apartment during my booking?

Accepted Answer

Please refer to the promotional details provided by the apartment at the time of your booking and follow the corresponding guidelines to redeem.

Question 8

Can I move in before paying rent?

Accepted Answer

You must pay all due rent upon check-in.

Question 9

When can I move into the apartment?

Accepted Answer

A few weeks before your arrival, the management team will invite you to register your check-in time. The apartment will also send a selection of check-in schedules as soon as possible. Additionally, you can register in the apartment's student portal.

Question 10

Can I check in early?

Accepted Answer

If you wish to move in early, please contact your advisor. If the apartment has available rooms matching your lease term, you can arrange an early move-in by signing the contract and paying the additional rent.

Question 11

Can I have pets?

Accepted Answer

No, pets of any size or kind are not allowed.

Question 12

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from council tax. A council tax exemption certificate must be provided by the university. If you do not have this documentation upon arrival due to not having registered for courses yet, please ensure to carry your university name and student number.

Question 13

How do I report a repair?

Accepted Answer

Log into your Student Portal to register your repair request, and the apartment team will respond as soon as possible. For detailed information, please refer to the maintenance section in the Student Handbook provided by the apartment.

Question 14

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment outside of office hours, it's best to inform them in advance for proper arrangements.

Question 15

Can I smoke indoors?

Accepted Answer

No, smoking is prohibited throughout the apartment. If you need to smoke, please go to the designated smoking area set up by the apartment.

Question 16

How do I collect my access card?

Accepted Answer

Once you complete the check-in process, you can collect your access card at the apartment's front desk.

Question 17

Can someone else collect my access card for me?

Accepted Answer

No, for security reasons, your access card can only be collected by you.

Question 18

Can I have pets in the apartment?

Accepted Answer

No, pets of any kind are not allowed in the apartments.

Question 19

What should I do if I need to report a repair?

Accepted Answer

1. Submit a repair request through the apartment's app 2. Report the issue at the apartment front desk.

Question 20

Can I smoke in my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartments, and smoke detectors are installed. If you need to smoke, please inquire at the apartment's front desk for the smoking area.

New Bridewell

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Bristol New Bridewell All Room Types

Studio

Bronze Studio - EPC Band Rating B-C

Silver Studio - EPC Band Rating B-C

Gold Studio - EPC Band Rating B-C

Platinum Studio

Platinum Studio - EPC Band Rating B-C

Bronze Studio

Silver Studio

Gold Studio

En-suite

Silver En Suite

Gold En Suite

Bronze En Suite

Accessible Platinum En Suite

Platinum En Suite

Classic En Suite

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Apartment Regulations

How to refund a deposit

How to renew the lease

How to cancel a lease

How to sublet

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