Question 1

When can I check in?

Accepted Answer

You can check in on the day the contract starts. If you arrive at the apartment outside of working hours, it is advisable to inform the apartment in advance for check-in arrangements.

Question 2

When is the rent payment deadline?

Accepted Answer

The rent due date can be found in your contract. Log in to your Dwell account, click on the Message option in the dropdown menu to view your contract. Please make payments before the due date shown, and if you choose bank transfer, note that international transfers may take at least one week.

Question 3

Can I choose my roommate?

Accepted Answer

Jihome offers exclusive housing options. If you have friends who wish to book with you or want to find a Chinese roommate, please contact our advisors, and we will do our best to assist you.

Question 4

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 5

How can I redeem the special offers I received during booking?

Accepted Answer

Please refer to the promotional details provided by the apartment at the time of booking and follow the instructions to redeem it. For any questions, you can consult our advisors.

Question 6

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, you must collect your access card yourself.

Question 7

How do I report a repair?

Accepted Answer

You can report repairs through the apartment front desk.

Question 8

Do I need to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from property tax. You must provide proof of your full-time student status to both the government and the apartment.

Question 9

How do I collect my access card?

Accepted Answer

After completing the check-in process, you can collect your access card from the apartment front desk.

Question 10

Can I check in early?

Accepted Answer

If you need to check in early, please contact your advisor. If the apartment has available rooms for the corresponding period and you agree to pay the additional rent, early check-in can be arranged.

Question 11

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment and smoke detectors are installed. If you need to smoke, please ask the front desk for the designated smoking area in the apartment.

Question 12

How do I pay my rent?

Accepted Answer

Log in to the apartment's official website, click 'pay now' to enter the payment page. Check 'Manual Breakup', enter the amount you wish to pay in the RESIDENTIAL section, then click 'PAY NOW' to select card type and input card information to complete the online payment. Alternatively, email the apartment to request the bank details for a wire transfer.

Question 13

Are utilities included in the apartment?

Accepted Answer

Utility bills are generally included in student apartments.

Question 14

What are the laundry charges at the apartment?

Accepted Answer

The laundry fees vary slightly between different apartments; typically, it costs around £5 for a wash and dry.

dwell Hotwells House

Offer Details(1)

Basic Info

Amenities & Services

Price Trend

Bristol dwell Hotwells House All Room Types

Studio

Gold Studio

En-suite

Silver Ensuite

Gold Ensuite

Non En-suite

Bronze Non Ensuite

Cost Breakdown

Rent Includes

Apartment Regulations

How to renew the lease

Pet policy

Smoke policy

Double occupancy

FAQ

Guest Reviews

Map

Submit Enquiry

Top Universities