Question 1

When can I check in?

Accepted Answer

Check-in can be done on the day the lease begins. If arriving at the apartment outside of working hours, please notify in advance for check-in arrangements.

Question 2

What is the deadline for paying the rent?

Accepted Answer

The rental payment deadline can be found in your contract. Log in to your Dwell account, open the dropdown menu, click on the Message option, and you can view your contract. Make sure to pay the corresponding amount before the date displayed in Due Date. If you choose bank transfer, please note that international transfers are not immediate and should be initiated at least one week in advance.

Question 3

Can I choose my roommate?

Accepted Answer

Jihome offers exclusive housing options. If you have friends who wish to book with you or want to find a Chinese roommate, please contact our advisors, and we will do our best to assist you.

Question 4

Can I keep pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 5

I have a special promotion for the apartment during booking; how can I redeem it?

Accepted Answer

Please refer to the promotional details provided by the apartment at the time of booking and follow the instructions to redeem it. For any questions, you can consult our advisors.

Question 6

Can someone else pick up my access card for me?

Accepted Answer

No, for security reasons, your access card may only be collected by you.

Question 7

How do I report a repair?

Accepted Answer

Please submit your repair request through the apartment front desk.

Question 8

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from property tax. You must provide proof of your full-time student status to both the government and the apartment.

Question 9

How do I receive my access card?

Accepted Answer

After completing the check-in process at the front desk, you can pick up your access card from the apartment reception.

Question 10

Can I check in early?

Accepted Answer

If you wish to check in early, please contact your advisor. Early check-in can be arranged if there are available rooms for the relevant lease term, and you agree to the additional rent.

Question 11

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartments, and there are smoke detectors installed. If you need to smoke, please ask the apartment reception for the designated smoking area.

Question 12

How can I pay for the rent?

Accepted Answer

To pay the rent, log into the apartment's official website for online payment, click 'pay now' to enter the payment page. Check 'Manual Breakup', enter the rent amount in 'RIESIDENTIAL', then click 'PAY NOW' to select the card type and input your card details for payment. Alternatively, you may email the apartment to inquire about bank details for wire transfer.

Question 13

Does the apartment include bills?

Accepted Answer

Utility bills are generally included in student apartments.

Question 14

What are the laundry charges at the apartment?

Accepted Answer

The laundry fees vary slightly between different apartments; typically, it costs around £5 for a wash and dry.

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