Question 1

What is the exact address of the apartment?

Accepted Answer

The apartment is located at 291-295 Company Street, Birmingham, UK, postcode b47dp.

Question 2

How far is the apartment from the universities?

Accepted Answer

The apartment is about a 5-minute walk from Aston University, a 14-minute walk from Birmingham City University, a 24-minute bus ride from University College Birmingham, and a 35-minute bus ride from the University of Birmingham.

Question 3

What types of rooms are available in the apartment?

Accepted Answer

The apartment offers only studio apartments, featuring private bathrooms and fully equipped kitchens.

Question 4

What costs are included in the rent?

Accepted Answer

The rent includes utilities such as water, electricity, heating, internet, and property insurance.

Question 5

What facilities are available in the room?

Accepted Answer

Each room is designed for comfort and includes a kitchenette with a fridge/freezer, an induction stove, a sink, an en-suite bathroom, a small double bed, a desk and chair, as well as ample storage space.

Question 6

What communal facilities does the apartment provide?

Accepted Answer

The apartment offers public lounges, internet access, rooftop terraces, communal TVs, laundry facilities, bike storage, recycling, CCTV, and on-site maintenance services.

Question 7

Is internet service available in the apartment?

Accepted Answer

Yes, the apartment offers high-speed WiFi with speeds up to 80mbps, which is included in your rent with no additional charge.

Question 8

Can I cancel my booking?

Accepted Answer

You can cancel your lease agreement within 7 days after the booking date (initial cancellation period). The apartment will refund your deposit in full.

Question 9

Is the apartment safe?

Accepted Answer

The apartment is equipped with on-site management, 24-hour CCTV, and an electronic key card access system to ensure your safety and peace of mind.

Question 10

Are there stores nearby the apartment?

Accepted Answer

Yes, there are supermarkets nearby such as E plus (2 minutes walk) and Tesco Express (4 minutes walk) for daily necessities.

Question 11

Can I live with my friends?

Accepted Answer

Yes, if possible, we will try to accommodate you and your friends together. Please let us know your preferences during the application, including your friend's name, and we will be in touch to confirm your request.

Question 12

Can I cancel the contract after signing?

Accepted Answer

Please note that once you sign a contract with the apartment, you will be bound by it and responsible for the rent unless you find another tenant to take over your room, except in special circumstances. If you are concerned about not being able to move in due to visa issues, please contact your accommodation manager as soon as possible.

Question 13

Will my room be cleaned?

Accepted Answer

Your accommodation will be cleaned before your arrival. After moving in, you will be responsible for cleaning your room and the shared areas of the suite.

Question 14

What should I do if there is a problem with heating or other services?

Accepted Answer

Contact the management team, who will arrange for maintenance staff to come and resolve the issue.

Question 15

Is there an age requirement to move into the apartment?

Accepted Answer

You must be at least 18 years old on or before the start date of your lease agreement.

Question 16

Do I need a UK guarantor?

Accepted Answer

You will need a UK guarantor if you wish to pay the rent in installments. If you choose to pay the total rent in advance, you do not need a UK guarantor.

Question 17

Can I terminate the lease early?

Accepted Answer

As a tenant with a fixed-term lease, you cannot terminate the lease early. You can find a replacement tenant as long as they take over all the terms of the contract and pay the rent in full.

Question 18

Do I need to pay a deposit?

Accepted Answer

Yes, you need to pay a deposit of £250 to secure your room. This deposit will be held through the Deposit Protection Service (DPS) as a safeguard for your funds – https://www.depositprotection.com/

Question 19

Can I smoke inside the accommodation?

Accepted Answer

No, smoking is prohibited inside the accommodation.

Question 20

Can I bring pets?

Accepted Answer

Unfortunately, pets are not allowed in the apartment.

Question 21

What can I bring to move in?

Accepted Answer

You can bring most items, but some appliances are unsuitable for our accommodations. Appliances that do not meet UK standards, such as rice cookers, are not suitable for use with UK power outlets due to potential fire hazards.

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