Question 1

Why is the apartment location friendly for students?

Accepted Answer

The apartment is centrally located near all universities in the city. It's a 16-minute walk to Birmingham City University, a 13-minute bus ride to Aston University, a 16-minute bus ride to Birmingham College, and a 19-minute bus ride to the University of Birmingham. Several bus stops are just steps away, ready to take you to university. Additionally, the city center is just a 12-minute bus ride away, ensuring easy access to everything the city has to offer.

Question 2

What types of rooms does the apartment offer?

Accepted Answer

All rooms come with a private bathroom for sufficient privacy, along with a comfortable double bed, a designated study area, and ample storage space.

Question 3

What facilities are available in the apartment?

Accepted Answer

The apartment offers high-speed WiFi, a regular events calendar, on-site laundry, private study rooms, a fully equipped gym, game areas, a TV lounge, a cinema area, cycle storage, maintenance services, and postal and delivery services.

Question 4

What costs are included in the rent?

Accepted Answer

Rent includes utilities, internet fees, and contents insurance.

Question 5

What appliances are in the kitchen?

Accepted Answer

The large modern kitchen is fully equipped, with each containing an oven, separate oven/grill, induction hob, fridge-freezer, toaster, and kettle.

Question 6

When is the rent payment deadline?

Accepted Answer

Please log into your apartment Student Portal, click on Review My Offer to access the contract details, or refer to your saved contract to check the rent payment deadline. Make sure to pay before the due date.

Question 7

Is it possible to pay in installments?

Accepted Answer

Installment payments are not accepted without a UK guarantor.

Question 8

How to pay the rent?

Accepted Answer

Bank transfer: Please contact the apartment to obtain payment account information under the guidance of a consultant, then complete the payment at the bank. Ensure to note your name and ID in the transfer for easy identification by the apartment, and note that wire transfers may take several business days to process, so plan to pay in advance.

Question 9

Is the deposit paid at booking the security deposit? How is it refunded?

Accepted Answer

Booking the apartment requires a deposit and the first week's rent. The deposit will be refunded after checking out if there are no major damages in the room. The prepaid rent will be converted into rent and is non-refundable.

Question 10

Can I move in before paying the rent?

Accepted Answer

All due rent must be paid at the time of check-in. The front desk can only process check-in if your account is in good standing.

Question 11

Can I move in early?

Accepted Answer

Students who wish to move in early should contact the relevant consultant. If there are available units matching the lease term, earlier move-in can be arranged upon signing the contract and paying additional rent.

Question 12

Do I need to pay council tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from council tax. Proof of exemption must be provided by the university, so if you don’t have this at move-in due to not yet being enrolled, please ensure you bring the name of the university and your student ID number.

Question 13

When can I check in?

Accepted Answer

You can check-in on the start date of the contract. If you arrive outside of office hours, it’s best to inform the apartment in advance so they can arrange your check-in.

Question 14

How can I collect my key card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your key card from the apartment front desk.

Question 15

Can someone else collect my key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 16

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 17

How do I report a repair issue?

Accepted Answer

1. Submit a repair request using the apartment app 2. Report the issue at the apartment front desk

Question 18

Can I smoke inside my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and smoke detectors are installed. If you need to smoke, please ask the front desk about the designated smoking areas.

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