Question 1

What are the advantages of the apartment's location?

Accepted Answer

This apartment is located on the Aston University campus, just a 6-minute walk to Birmingham City University and 9 minutes to the city center, providing students with convenient living conditions.

Question 2

What facilities are provided in the apartment?

Accepted Answer

The apartment features a common area, a study space, bike storage, a laundry room, vending machines, and recycling and printing services for an additional fee.

Question 3

What additional fees do I need to pay during my stay?

Accepted Answer

The rent includes all bills, covering utilities (heating, water, gas, and electricity), WiFi, and broadband services.

Question 4

How safe is the apartment?

Accepted Answer

The apartment is equipped with CCTV, an access control system, a fire alarm system, contents insurance, 24/7 assistance, and an on-site management team.

Question 5

How many students share an apartment?

Accepted Answer

An apartment is typically shared by 5-9 roommates, each student has their own room with a private bathroom and shares the kitchen and living space.

Question 6

What appliances are available in the kitchen?

Accepted Answer

The kitchen is equipped with an oven, microwave, fridge-freezer, cooking range, and a combination oven.

Question 7

What is the health check process for reservations in popular cities?

Accepted Answer

Students who have booked accommodation with Unite Students should note that to ensure a fair living environment, the apartment will conduct three random checks on reservations made a few weeks after booking, with the following details and processes:↵↵1. Method of checking: via email/phone etc.↵2. Materials students need to prepare: university acceptance letter or a screenshot from the university portal showing the student's name and sufficient information to confirm completion of the application process.↵3. Third-party verification: for a small number of students, the apartment may verify the authenticity of student information with their university.↵If a student does not respond to any of the 3 contacts, the apartment will mark the reservation as suspected; if the student remains unreachable, the reservation will be canceled.↵Please pay attention to the phone and email information provided during the application process in case of any inquiries, and contact your responsible advisor immediately!

Question 8

Is the advance rent I paid a deposit? How is it refunded?

Accepted Answer

The advance rent is a prepaid rental deposit that will not be refunded. It will be deducted from your rent once you successfully check in.

Question 9

My check-in time is inconsistent with my appointment time. Can I check in during off-hours?

Accepted Answer

If you arrive on the same day but are just a few minutes to a few hours late, you can wait at the front desk, and staff will assist you after finishing with others who have appointments. If you are arriving on a different day, please go to the Unite APP's check-in summary, click 'Edit', and choose a new time that suits you. The apartment will also provide emergency contact information prominently at the entrance or front desk, which you can call. Alternatively, you can call the apartment's emergency control center at (UK phone) 03003031611, and they will coordinate to send staff to assist you.

Question 10

What is the deadline for paying rent?

Accepted Answer

Please log into your Unite Students account, go to the booking page, and click on the tenancy agreement document. In the 'YOUR PAYMENT SCHEDULE BREAKDOWN' section, you can find the deadline for paying rent and the corresponding amount. The deadline format is day/month/year, and the amount is the rent that needs to be paid.

Question 11

How can I pay my rent?

Accepted Answer

The apartment provides two ways to pay rent: online payment and bank transfer. 1. Online Payment Please log into your Unite Students account, click on the Payments page, enter the amount you wish to pay in the dialog box, click the Pay button, and input your card details. If you are using a UK debit card, select the 'Debit' card type and ensure your billing address is a UK address; if you're using a Chinese credit card, select 'Credit' and keep the billing address in China. 2. Bank Transfer Please log into your Unite Students account, click on the booking page, download the 'Bank Transfer Info' file, and communicate in advance with your bank before going to the bank counter or using a self-service machine for remittance. Fill in your personal booking information in the reference field (as required in the Bank Transfer Info file). Bank transfers are not instantaneous, so please ensure to conduct the transfer 1-2 weeks before the deadline to ensure funds arrive on time. Additionally, as banks charge cross-border payment fees, ensure the total amount paid covers both the rent and the fees.

Question 12

How can I redeem the special offers I received during booking?

Accepted Answer

Please follow the activity details provided by the apartment during your booking and apply according to those details.

Question 13

Can I choose my own roommate?

Accepted Answer

If you have friends booking together, you can contact our consulting team, and we will do our best to assist you in arranging roommates.

Question 14

Can I check in early?

Accepted Answer

If you wish to check in early, please contact your consultant. If there are available rooms that match the rental term and you agree to the additional charge, we can arrange for early check-in.

Question 15

Do I need to pay property tax?

Accepted Answer

If you are a qualified full-time student, you can be exempt from paying property tax. You need to provide the apartment with proof of your full-time student status.

Question 16

When can I check in?

Accepted Answer

You can check in on the day your rental agreement starts, but if you arrive outside working hours, it's best to notify the apartment in advance so they can arrange your check-in.

Question 17

How can I receive my access card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your access card from the front desk.

Question 18

Can someone else pick up my access card for me?

Accepted Answer

No, for safety reasons, your access card must be picked up by you personally.

Question 19

Can I have pets in the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 20

How should I report a repair?

Accepted Answer

You can report repairs using the apartment's app or by visiting the front desk.

Question 21

Can I smoke in my room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and there are smoke detectors. If you need to smoke, please ask the front desk about the designated smoking areas.

Lakeside

Offer Details(1)

Basic Info

Amenities & Services

Birmingham Lakeside All Room Types

En-suite

MEDIUM STANDARD DOUBLE ENSUITE

MEDIUM STANDARD DOUBLE ENSUITE: TWO BED FLAT

EXTRA LARGE STANDARD DOUBLE ENSUITE

LARGE STANDARD DOUBLE ENSUITE

MEDIUM HIGH DOUBLE ENSUITE

MEDIUM STANDARD DOUBLE ENSUITE: THREE BED FLAT

MEDIUM HIGHEST DOUBLE ENSUITE

1 Bedroom

STANDARD DOUBLE ONE BED FLAT

Cost Breakdown

Rent Includes

Apartment Regulations

How to refund a deposit

How to renew the lease

How to sublet

Early check-in available

FAQ

Map

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